Frequently Asked Questions
Everything you need to know about your SWISSGEAR gear and orders.
What is the standard shipping time for domestic orders?
Standard shipping typically takes 3 to 5 business days within the continental United States. Expedited shipping options are available at checkout for faster delivery.
How do I initiate a return or exchange?
If you are not satisfied with your purchase, you can return it within 30 days of receipt. Items must be in original, unused condition with tags attached. Visit our Return Portal to generate a prepaid shipping label.
Does SWISSGEAR offer a warranty on its products?
Yes, our products come with a limited warranty ranging from 3 to 10 years depending on the specific model. This covers manufacturing defects in materials and workmanship.
How can I track my order once it has shipped?
Once your order leaves our warehouse, you will receive a shipping confirmation email containing a tracking number and a link to the carrier's website to monitor your package's progress.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Are SWISSGEAR backpacks TSA-friendly?
Many of our backpacks feature a ScanSmart lay-flat design that allows you to pass through TSA checkpoints without removing your laptop from the bag, provided it is stored in the designated compartment.